About Us

About Grow Membership Consulting

Grow Membership Consulting was built for fitness organizations that know they have more opportunity in front of them, but need a stronger system to capture it. Most gyms, YMCAs, recreation centers, and studios do not have a lead problem. They have a follow-up problem. A tour process problem. A confidence problem. A leadership inspection problem. A training consistency problem.

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Built by an operator

Founded by Kevin Johnson

Grow Membership Consulting brings more than 25 years of membership sales experience across health clubs, YMCAs, & multi-site fitness organizations.

Kevin has worked inside the business, led sales teams, trained frontline staff, coached leaders, opened new clubs, supported turnarounds, and helped organizations build sustainable systems for membership growth. This is not theory. It is field-tested.

Grow Focuses On The Areas That Actually Move Membership

The goal is not to create high-pressure sales teams. The goal is to build confident, consistent, people-first teams that know how to guide prospects, create value, and ask for the sale with professionalism.

Prospect capture
Follow-up systems
Frontline sales training
Tour process
Price presentation
Objection handling
Closing confidence
CRM usage
KPI accountability
Leadership coaching
Daily inspection cadence
New hire onboarding
Member acquisition strategy
Prospect capture
Follow-up systems
Frontline sales training
Tour process
Price presentation
Objection handling
Closing confidence
CRM usage
KPI accountability
Leadership coaching
Daily inspection cadence
New hire onboarding
Member acquisition strategy
Prospect capture
Follow-up systems
Frontline sales training
Tour process
Price presentation
Objection handling
Closing confidence
CRM usage
KPI accountability
Leadership coaching
Daily inspection cadence
New hire onboarding
Member acquisition strategy
organizations

Built For People-first Fitness Organizations

Grow is a fit for organizations that want stronger sales execution without losing their culture.

That includes:

YMCAs
Nonprofit fitness organizations
For-profit health clubs
Boutique studios
Recreation centers
Multi-site fitness operators
Community-based fitness organizations

Every organization has different goals, staffing models, tools, and challenges. Grow does not bring a copy-and-paste approach. The work starts by understanding where the gaps are, how your team operates, and what systems need to be built or strengthened.

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It happens when the team has a clear process.
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It happens when every walk-in is treated like an opportunity.
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It happens when telephone inquiries are captured and followed up with.
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It happens when web leads are contacted quickly.
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It happens when tours are intentional.
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It happens when staff know how to present price with confidence.
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It happens when leaders inspect activity, coach performance, & support their team.

Why Grow Exists

Membership growth does not happen because a team hopes more people join. Grow exists to help organizations install that rhythm.

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About

Kevin Johnson

Kevin Johnson is a membership growth strategist, sales trainer, and leadership coach with more than 25 years of experience in fitness membership sales.

Throughout his career, Kevin has led teams across multiple fitness brands and nonprofit environments, helping staff become more confident in prospecting, follow-up, tours, price presentation, objection handling, and closing.

His Background Includes:
25+ years in membership sales
Experience across 15+ clubs and centers
Multiple-time Sales Manager of the Year award winner
Proven track record of exceeding membership goals
Experience building CRM systems, workflows, reporting, and sales processes
Frontline and leadership training across multi-site organizations
Turnaround experience with underperforming teams
Grand opening and membership launch experience

Kevin’s approach is direct, practical, and people-first. He believes membership growth is not about pressure. It is about preparation, confidence, consistency, and leadership.